Détente

Détente (from the French “relaxation”) is the easing of strained relations, especially political, by verbal communication. The term, in diplomacy, originates from around 1912 when France and Germany tried unsuccessfully to reduce tensions.

Following Cuban Missile crisis, “red phones” direct communication between DC and Moscow in the event of emergency.

Most often, the term is used now to refer to a phase of the Cold War. The policy of relaxing tensions between the Soviet Union and the West, as promoted by Richard Nixon, Henry Kissinger and Leonid Breshnev between 1969-1974.

Détente between the Soviet Union has resulted in summits, treaties on nonproliferation of nuclear weapons, even a handshake in space and has had positive global implications.

I opine that it is a fitting term to use in reference to positive achievements of former competitors the IICRC and RIA.

Nuggets mined from today’s show:

Intraorganizational Communication:  While they had met previously, Kevin and Mark got to know each other during the 11-month negotiations between the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) and the Restoration Industry Association (RIA.) They frequently communicate by phone and unhesitatingly interrupt each other’s personal time when needed. They are both newer faces to their respective organizations and neither was part of their organization’s “good ole boys” network. As neither was involved in the history of strained relations, Mark and Kevin have been able to set aside the past, begin with a clean slate, and a guiding principle of “what’s best for the industry.” Mark and Kevin consider the relationship between organizations to be a unique opportunity.

New Management:  RIA found association management by a firm that managed multiple large organizations to be challenging. Too often, RIA members and volunteers were frustrated by poor service experience. RIA’s volunteers found that management staff were not consistently and timely completing the necessary tasks, resulting in volunteers losing the joy of volunteerism.

Changing management companies is disruptive.RIA changed management firms to improve member and volunteer experience. Katie Smith led the task force that recommended a switch to Association Headquarters; the same management firm that runs IAQA and NADCA.

IICRC hired Michael Dakduk, as the new CEO in March. After only 5 days on the job; Michael was ordered to close the IICRC Global Resource Center due to Covid19. As a US Marine, he adapted, improvised and overcame; so that business would continue. He obtained laptops for all of the staff, made needed changes to the phone system so employees could work from home. Before he was even hired, Michael demonstrated his connections and networking skills by introducing Kevin Pearson and Robert Pettyjohn to discuss mold in military housing with senators and congressmen in DC and handing out IICRC standards to other influential people.

Read more at IAQ Radio

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