We hear all to often from home owners who bought expensive high eff. equipment that neither saved them money nor met their comfort requirements. Are we not doing a dis-service to our clients if we do not do the "Mandatory" Load Calc., Duct design, and or duct sealing, and a blower door? It seems the money would be better spent on 14 SEER / 80% equipment with a properly designed and installed system than strictly on high seer equipment that really doesn't meet that requirement.
My question is, are we selling high end equipment to make high end profits at the expense of our reputations and the customers wallet? We continuously lose jobs to the aforementioned installs by other unscrupulous companies. Education, in my opinion is first and foremost our job when meeting prospective clients. They must be aware of whats happening and be educated.
Just looking for input from others dealing with this and what types of recourse you have taken to combat it.